Frequently Asked Questions (FAQs)

How long is delivery?

Deliveries are made within 1-5 working days. Timed deliveries or next day can be arranged at additional cost. Please contact us on 01452 501963 or email info@mjsequipment.co.uk for further details. Delivery dates given are estimates and are not guaranteed. For off shore and remote areas including Northern Ireland, Highlands, Isle of Man, Isle of Wight, Channel Islands, Alderney and Scottish Islands a supplementary delivery cost may apply.

How are deliveries handled?

You will need to be sure that you have sufficient and proper equipment for larger and heavier items and that your own personnel are available to unload goods delivered. The delivery companies’ drivers are not required to provide assistance in unloading and or siting your order. In all cases, drivers will unload the vehicle to your premise(s) kerbside/loading bay area.

How can I pay for my goods?

The most common way to pay is using a credit or debit card. You can order either from this site or over the phone. It's fast and your transaction is fully protected. Alternatively you can pay by sending a cheque or by purchase order.

Is finance available to help spread the cost of new equipment?

If you are looking for an alternative way to pay, MJS can offer leasing as an effective and tax efficient way to pay. For more information on this contact us on 01452 501963 or email sales@mjsequipment.com

What if I can't find what I need in your range?

If you have a particular requirement which is not on our site please contact us on 01452 501963 or email info@mjsequipment.co.uk and we'll try our very best to help you find what you are looking for.

What if my order is out of stock?

We will always advise you if there is a problem with an item, giving you the option to cancel, choose an alternative product, or wait until the order can be fulfilled.

What do I do if my goods arrive damaged?

Please call MJS on 01452 501963 the same day you receive your order, to report any damage to your goods. It is important that all damages are notified within 24 hours of delivery to avoid incurring additional costs. For full information on what to do in the case of damaged goods please read our terms and conditions.

What happens if I need a service call?

Please contact MJS on 01452 501963 or email sales@mjsequipment.com to place a warranty call. We will need full information including the location of the item and its serial number to validate the warranty.

How do I get my equipment installed?

Whilst many items at MJS can be simply connected without the need for expert installation, we do have gas and some larger electrical items that will require the skills of trained installers. If required, we can arrange installation of your commercial catering equipment for you. Our installation team will guide you through the delivery and installation process to include costs and to answer any queries you may have. Please contact MJS on 01452 501963 for a quotation.