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You will require a returns authorisation number to return any item from our catalogue. Please telephone our office 01452 501963 and we will issue you with an authorisation number before returning goods.
Unrequired goods for credit will only be accepted within 10 days of invoice and must be in perfect condition and in original packaging, After 10 days a 25% restocking charge will apply. No goods are accepted for return after 30 days.
Full purchase detail i.e. our order number, must be included on all returns.
All goods are returned at senders expense.
No special items (non stock lines) will be accepted back for credit.
Your rights to return goods are protected under the 'EU Distance Selling Directive', for more information go to the government website at www.hmso.gov.uk