Delivery


Once we receive your order, we will process and aim to despatch this on the same day providing the order has been completed before 12pm, otherwise it may roll over to the next day’s orders. Please allow up to 3 days for delivery of your order although occasionally more time may be required. Some equipment may be sent direct from our suppliers, depending on the product.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will only charge you for the items that we have in stock and that are despatched to you. Our aim is to always have stock available on all the website items. For orders made from the UK a Tax Charge of 20% VAT is added.


Standard UK Delivery Service (Next Day)


  • Free delivery on web orders requires a minimum order value of £75 ex VAT.
  • A delivery charge of £5.95 (£7.14 inc VAT) will be charged for orders with a value of less than £75 ex VAT.
  • Delivery is usually made the next day if you order before 12PM.
  • Next day delivery only applies to mainland UK orders and excludes remote and offshore areas.
  • Next day delivery excludes weekends - please select a premium service if you require a Saturday delivery.
  • Orders placed after 5PM Friday and over the weekend will be processed Monday for delivery Tuesday.
  • Standard UK delivery charge excludes Northern Ireland, Scottish Highlands, Isle Of Man and Isle Of Wight. For these areas please check the remote and offshore delivery table below.

Standard Delivery Service (Excludes Northern Ireland, Scottish Highlands, Isle Of Man and Isle Of Wight)
Order value over £75 (£90.00 inc VAT) Usually next day before 6PM FREE
Order value under £75 (£90.00 inc VAT) Usually next day before 6PM £5.95 (£7.14 INC. VAT)


Premium Delivery Services


  • Premium delivery services, such as delivery on a Saturday or next day delivery before 10AM, can be arranged at extra cost - please check the table below.
  • You should order before 5PM to ensure your premium delivery arrives on time.
  • We cannot offer premium delivery options for remote areas, offshore and Northern Ireland.

Premium Delivery Service (Excludes Northern Ireland, Scottish Highlands, Isle Of Man and Isle Of Wight)
Next day before 10AM £15 (£18 INC VAT)
Next day before noon £10 (£12 INC VAT)
Saturday £15 (£18 INC VAT)


Offshore And Remote Deliveries


  • For remote areas, off-shore and Northern Ireland please allow 3-4 days for delivery.
  • Postage rates for these areas vary, please check our table below.
  • A supplimentary delivery cost for heavy equipment may apply.
  • We cannot offer premium delivery services for remote, offshore and Northern Ireland.

Offshore & Remote Areas
Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight £15 (£18 INC VAT)
Channel Islands £10 (£12 INC VAT)
Alderney £25 (£30 INC VAT)
Scottish Islands £15 (£18 INC VAT)


Direct Delivery


Some items such as heavy or bulky items and some items of crockery have an extended delivery time as they are delivery directly from our supplier.

Although most items will be delivered to you within 5-7working days we cannot guarantee delivery times for these products.

They are marked on the product page with the following icon:

Please contact our call centre if you need to confirm lead times. Call us on: 01452 501963



Heavy Equipment


  • Delivery of machines, refrigeration and all flat-pack items will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs.
  • Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customers resposibility.
  • Delivery does not include unpacking or positioning or assembling items.

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