Delivery Info


Once we receive your order, we will process and aim to despatch this on the same day providing the order has been completed before 12pm, otherwise it may roll over to the next day’s orders. Please allow up to 3 working days for delivery of your order although occasionally more time may be required. Some equipment may be sent direct from our suppliers, depending on the product.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. For orders made from the UK a Tax Charge of 20% VAT is added.

Most orders over £75.00 (not including VAT) delivered to UK mainland will be delivered free of charge. Orders under this value will incur a carriage charge of £5.95 +vat

All Timed, Next Day, islands, highlands and remote area as well as second-hand items will be subject to additional charges for delivery which you will be notified of once we have received the order. Alternatively please contact the sales office on 01452 501963 or to confirm what this charge will be prior to the order being placed.

Next day delivery only applies to mainland UK orders and excludes remote and offshore areas.Next day delivery excludes weekends, orders placed after 3PM, Friday and over the weekend will be processed Monday for delivery Tuesday.

Delivery as standard is kerb side to a ground floor site. In most cases this will be between the hours of 8.30am and 6pm and will be on a normal working day (this does not include unpackaging and positioning). Larger items may be delivered on a pallet and will need to be removed by site, dimensions shown for the products are for the unit itself and do not include packaging.

Delivery lead times will vary dependent upon the product, all delivery times quoted are based on orders being placed before 12:00 midday. Any orders placed after this time will fall onto the next relevant working day and are subject to stock availability.

Special overnight deliveries may be possible on some products dependent upon stock availability and delivery location. If you require the product urgently please contact the office and if it is possible we will be able to give you a price for an express delivery. In addition to this, special deliveries are available on some products, if you require the item for example on a first floor or positioning, please contacts the sales office, and where possible, we will give you a price for this service.

Delivery does not include unpacking or positioning or assembling items. Extra services such as unpackaging and positioning of products as well as disposal of the old unit may be available. If you are interested in this service on the product you are looking at please contact the sales office for details.

IMPORTANT: it is the customer’s responsibility to ensure all items will fit onto the premises, please check all door dimensions to ensure the product will fit onto site. Any charges caused by an aborted delivery due to this will be passed onto the customer.

Goods must be checked on receipt before you sign the delivery note, any goods not checked and signed for may not be able to be claimed for should any issues arise through damage. Any refused delivery charges from suppliers will be passed onto the customer where appropriate.

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Company Number 2013660 • VAT Number 408 3988 23

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