Terms & Conditions

1. Office Hours & Online Orders

Our office hours are 9:00am to 5:00pm, Monday to Friday.

Orders can be placed online through our website 24 hours a day, 7 days a week.

Orders may also be placed by telephone, post or by visiting our premises.

2. Pricing & VAT

All prices displayed or quoted by MJS Catering & Refrigeration Equipment are exclusive of VAT, unless specifically stated otherwise.

3. Orders & Payment

We accept orders placed through our website, by telephone, by post or in person at our premises.

We accept payment by cheque, purchase order and most major credit and debit cards.

Unless otherwise agreed in writing, payment is required prior to delivery of the goods.

Where payment is made by cheque, goods will not be dispatched until the cheque has cleared.

MJS reserves the right to cancel any order without notice where appropriate.

All orders and goods supplied by MJS are supplied on a commercial business-to-business basis, unless otherwise expressly agreed in writing.

4. Delivery

Orders placed before 2:00pm, for goods held in our warehouse, will usually be delivered on the next working day to mainland UK. However, bulky, fragile, specialist or otherwise non-standard items may require additional delivery time.

Delivery dates provided by MJS are estimates only and should not be regarded as guaranteed unless specifically agreed in writing.

Any delay in delivery will not automatically entitle the Buyer to cancel an order.

MJS will not be liable for any failure or delay in delivery where such failure or delay results from circumstances beyond the Company's reasonable control.

The Buyer is responsible for ensuring that an appropriate person is available at the delivery address to receive and sign for the goods.

Any signature provided to acknowledge delivery will be treated as confirmation that the goods have been received.

Where delivery is attempted and there is nobody available to receive the goods, MJS reserves the right to charge an additional delivery or re-delivery charge.

For offshore and remote areas, including Northern Ireland, the Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands, Alderney and the Scottish Islands, a supplementary delivery charge may apply.

Customers should contact MJS in advance if they have any specific or special delivery requirements. Where available, appropriate delivery options can also be selected during the website checkout process.

MJS cannot be held responsible for any additional delivery, customs, import or other charges incurred after goods have left our premises.

5. Delivery Inspection & Transit Damage

When your goods are delivered, the delivery driver has an allocated 15-minute delivery window to allow you to open the packaging and fully inspect the goods for any visible damage.

Customers should not sign for goods as received in good condition without first fully inspecting them.

We strongly recommend removing the packaging and checking the goods thoroughly, including all sides and accessible areas, before signing for delivery.

If the delivery driver is unable or unwilling to allow sufficient time for you to properly inspect the goods, you should clearly refuse to sign for the delivery.

If goods are delivered with visible damage, the delivery should be signed for as “DAMAGED” or with an equivalent clear description of the damage.

This is important as it enables MJS to pursue a claim with the carrier for damage sustained during transit and, where appropriate, arrange a replacement or refund.

If goods are signed for as being received in good condition and damage is subsequently discovered, MJS may be unable to make a claim against the carrier for the damage. Customers are therefore responsible for checking the goods thoroughly before accepting and signing for delivery.

If goods are found to be damaged upon delivery, please contact MJS on 01452 501963 within 24 hours so that we can advise you and, where appropriate, arrange collection of the damaged goods.

Please note that delivery drivers are not authorised to remove damaged goods from the delivery address unless specifically instructed to do so by MJS.

6. Returns – New Goods

MJS operates a 14-day returns policy on new products.

Any issue with an item, including a request to return the product, must be reported to MJS within 14 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition;
• Not have been installed, connected or used;
• Not have been connected to any services or utilities;
• Be returned in its original and undamaged packaging; and
• Be returned within the applicable 14-day period.

Where a return is accepted, MJS may, at its discretion, either arrange a replacement product or issue a refund of the original purchase price, subject to any applicable fees or deductions.

All returns must be agreed and authorised by MJS in advance. Customers must not return goods without receiving prior authorisation from MJS.

Any goods returned without prior authorisation may be rejected and returned to the Customer at the Customer's expense.

Unless otherwise agreed in writing, MJS is not responsible for any delivery, collection or return shipping costs incurred by the Customer when returning goods to us.

7. Returns – Second-Hand Goods

MJS operates a 7-day returns policy on second-hand goods, subject to the terms and conditions set out in this section.

Any issue with a second-hand item, including a request to return the product, must be reported to MJS within 7 days of delivery.

Any return must be agreed and authorised by MJS in advance. Goods must be returned in the condition in which they were supplied, subject to normal conditions specifically agreed at the time of sale.

MJS reserves the right to refuse returns where goods have been used, installed, modified, damaged or otherwise altered after delivery.

Where a return is accepted, any refund will be subject to applicable collection, delivery, restocking, repair or other charges.

8. Unwanted or Unsuitable Goods

MJS Catering & Refrigeration Equipment is under no obligation to accept the return of goods that are unwanted or unsuitable. Any such return will only be accepted entirely at MJS's discretion and subject to the conditions set out below.

Where MJS agrees to accept a return, the goods must be unused, undamaged and in their original packaging.

The goods must also be returned complete with all parts, components, accessories, manuals and any other items originally supplied with the product.

MJS reserves the right to charge the Customer for the cost of replacing any missing items or components and for repairing any damage to the goods or packaging, where applicable.

A collection charge will apply to all agreed returns and will be no less than the original delivery charge incurred for the goods.

A restocking fee of 25% of the invoiced value of the returned goods, plus VAT, will also apply.

Specially ordered, non-stock or bespoke goods may be subject to additional charges at MJS's discretion. This is because such goods may have been purchased specifically for the Customer and may not be readily resold to another customer at their original selling price.

Any refund due will only be processed after MJS has received and inspected the returned goods.

The refund will be calculated after deduction of any applicable collection charges, restocking fees, costs associated with repairing damage and the cost of replacing any missing parts, components, accessories or documentation.

All returns must be agreed and authorised by MJS in advance. Goods returned without prior authorisation may be refused and returned to the Customer at the Customer's expense.

9. Warranty & Service Calls

Where a warranty call is required on a machine that remains within the manufacturer's warranty period, MJS will normally instruct the relevant manufacturer or authorised service company to arrange an engineer's visit.

If the engineer or service company determines that the issue is not a manufacturing fault or is not covered by the manufacturer's warranty, MJS reserves the right to pass any applicable call-out charges, labour costs, parts or other charges incurred to the Customer.

MJS cannot be held responsible for any loss of stock, loss of business, consequential loss or other costs resulting from machine failure, equipment downtime or delays in arranging or completing a warranty or service call.

10. Retention of Title

All goods supplied by MJS remain the property of MJS Catering & Refrigeration Equipment / MJS Ltd until payment has been received in full.

Ownership of the goods will not pass to the Customer until all sums due to MJS in respect of the goods have been paid in full.

11. Delivery Delays & Events Beyond Our Control

MJS will not be liable for any failure or delay in supplying goods where such failure or delay is caused by circumstances beyond the Company's reasonable control.

Such circumstances may include, but are not limited to, manufacturer delays, supplier shortages, transport disruption, strikes, severe weather, fire, flood, government restrictions or other unforeseen events.

An estimated delivery date provided by MJS is not a guaranteed delivery date unless expressly confirmed as such in writing.

12. Product Information

MJS endeavours to ensure that all information contained on its website, catalogues, publications and other marketing materials is accurate and not misleading.

However, product specifications, descriptions, images, availability, prices and other information may change from time to time.

MJS therefore reserves the right, without obligation, to amend, update or remove product information without prior notice.

13. Age-Restricted Goods

Where the law requires a minimum age for the purchase of specific goods, the Buyer must confirm that they meet the required minimum age.

MJS reserves the right to request appropriate confirmation of age and to cancel an order where the Company believes that the Buyer is not legally entitled to purchase the relevant goods.

14. Statutory Rights

Nothing within these Terms & Conditions is intended to exclude or restrict any statutory rights that cannot legally be excluded or restricted.

Where applicable, the statutory rights of consumers are not affected by these Terms & Conditions.

15. General

MJS reserves the right to cancel any order without notice where there is a reasonable basis for doing so, including where goods are unavailable, incorrectly priced, incorrectly described or where there are concerns regarding the order or payment.

These Terms & Conditions apply to all orders unless otherwise agreed by MJS in writing.